Patient perception about the dignified treatment provided by nursing staff

Abstract

Introduction: In the nursing profession, quality and dignified treatment are essential to maintain the interest in improving the quality and effectiveness in the delivery of health services to the population, healthy or sick, to achieve the satisfaction of patients and families, to guarantee that they receive appropriate treatment, avoid errors and promote a safe and trusting environment through healthcare, teaching and research activities. Objective: to identify patients' perceptions of the human interactions provided by nursing staff and to describe their perception of the communication offered by nursing personnel. Methods: This quantitative, descriptive study involved 30 hospitalized patients in the emergency and inpatient departments. Participants were assessed using the Factorial Validity questionnaire on dignified treatment in nursing. Results: Among the participants, 60% were women. A significant majority, 96.6% of the patients, reported experiencing good dignified treatment. Specific areas for improvement identified included being addressed by name, feeling satisfied with the care received, and being educated about necessary self-care practices. Conclusions: Nursing plays a pivotal role in enhancing patients' experiences during their hospital stays, ensuring they feel respected and valued, and contributing to their overall well-being and recovery.